Shipping policy
Shipping Policy
Thank you for shopping at Aesmoon! We aim to provide a seamless and enjoyable shopping experience, including prompt delivery of your order. Please review our shipping policy below:
1. Processing Time
Upon receiving your order, we aim to process the order within 2-3 business days, excluding weekends and holidays. Orders are typically shipped within 5-7 business days from the date of shipment confirmation date. Orders placed after 3PM EST will be processed the following business day. Please note that processing time may vary during peak seasons or promotional periods.
2. Shipping Rates and Methods
The available options and associated costs will be displayed at checkout.
We offer the following shipping options for domestic orders:
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- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 3 business days.
Shipping rates are calculated based on the weight of your order, your selected shipping method, and your delivery location. You'll be able to view the shipping costs before finalizing your purchase during the checkout process.
3. International Shipping
At this time, we do not offer international shipping.
4. Order Tracking
Once your order has been shipped, you'll receive a confirmation email containing tracking information. This allows you to monitor the status of your delivery and track the status of your order using the provided tracking number.
5. Shipping Delays
While we strive to ensure timely delivery of all orders, please understand that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or high order volumes. We appreciate your patience and understanding in such situations. If this occurs please reach out as soon as possible via email to contact.aesmoon@gmail.com
6. Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete to avoid delays or lost packages. We are not responsible for orders shipped to incorrectly entered addresses.
Contact Us
We’re here to help, if you have any questions or concerns about our shipping policy, please contact our customer service team at: